Achievements

2019

• Accelerated innovative #HelloChange strategy for customer-centric transformation.

November

• Rated Singapore's fastest telco in the Infocomm Media Development Authority IMconnected 1H 2019 report; 4G peak speeds 60% faster than other networks.

September

• First to introduce 5G cellular-on-wheels vehicle.
• Completed migration of cable customers to superior, high-speed fibre services.

June

• Customers' satisfaction levels rose across StarHub's Mobile, TV and Broadband services according to the Customer Satisfaction Index of Singapore 2019 national study on the info-communications sector:
  - Led on TV for six consecutive years;
  - Equal first in Broadband and most improved;
  - Strong second in Mobile and most improved.

May

• Adopted digital-first approach in My StarHub app revamp and new mobile brand giga!.

April

• Revolutionised Pay TV with the launch of StarHub Entertainment as part of #HelloChange journey; first to offer no-contract option, true simplicity and flexibility without hidden fees.

December

• #HelloChange transformation journey began with the launch of truly contract-free mobile plans; first to remove hidden administrative fees.

November

• First to pilot 5G New Radio on 3.5GHz band in Singapore.

October

• Formed Ensign InfoSecurity Pte. Ltd., a joint venture company with Temasek Holdings, to establish one of the largest cyber security companies in Asia.

August

• Launched the StarHub Go Streaming Box, an all-in-one entertainment destination combining the best of StarHub’s content catalogue and the Google Play store. The StarHub Go Streaming Box is the first in the world to run on the Operator Tier version of Android TV Oreo.

May

• Clocked Singapore's fastest 4G and 3G speeds in OpenSignal's first State of Mobile Networks: Singapore report.

April

• Launched Singapore's first commercially-ready 4G 1Gbps network for customers to enjoy a faster, smoother mobile data experience.

January

• Acquired majority stake in D’Crypt Pte Ltd to enhance solutioning capabilities in areas such as cryptographic and digital security, secure info-communications technologies and Internet of Things.

October - November

• Formed partnerships with National Trades Union Congress, OCBC Bank and Prudential.

July

• Acquired majority stake in Accel Systems & Technologies to provide a full in-house suite of cyber security solutions.

March

• Officially opened new innovation centre and converged operations cockpit named Hubtricity.

June

• Acquired stakes in mm2 Asia, leading producer of films, TV programmes and online content in Asia.

May

• Launched StarHub's Cyber Security Centre of Excellence.

March

• Formed strategic partnerships with China Mobile International and Singapore Press Holdings.

January

• Named world's 8th most sustainable company on Corporate Knights' Global 100.

October

• First most extensive 4G HetNet coverage in Marina Bay

September

• Ranked world’s fastest 4G network by OpenSignal

August

• Launched first streaming service in Singapore for everyone

April

• Rolled out IPTV to Singapore homes

September

• Expanded e-waste recycling programme RENEW with partners DHL and TES-AMM

July

• Commenced production of Public Service Broadcast content

June

• Launched 4G voice service HD Voice+

May

• Launched market-first integrated fibre and cable home broadband solution Dual Broadband

2013

November

• Unveils MediaHub, the new facility for future business and innovations at one-north

October

• Launches SuperSports Arena, the first free-to-cable channel in Singapore

March

• Introduces HD Voice for crystal clear mobile voice calls
• Launches StarHub TV on Fibre for commercial customers

2012

November

• Launched innovation platform in consumer and social analytics

October

• Launched government public cloud service
• Launched MaxInfinity LVL99 fibre broadband gaming plans

September

• Enhanced high-speed mobile broadband network with LTE and DC-HSPA+

August

• Unveiled SmartWallet, an NFC smartphone app for secure payment and lifestyle services
• Asia Submarine-Cable Express started operations in Singapore

July

• Made first major foray into content production with top reality singing contest "Sunsilk Academy Fantasia"

June

• Launched TV Anywhere, a multi-screen service

April

• Selected Nokia Siemens Networks for 4G, 2G modernisation

February

• Launched IPTV system with "second screen" solution for Mandarin Orchard Singapore

January

• Became the exclusive partner of Vodafone in Singapore

2011

October

• StarHub teamed up with DBS and EZ-Link to roll out NFC mobile services in 2012

September

• Introduced Singapore's first mobile post-paid plan that offers the sharing of bundled data, airtime and SMS for customers

August

• Launched Singapore's first interactive commercial - Love Tail

March

• Launched Roam Manager - Singapore's first set of tools that provides mobile roaming users with pertinent roaming related information and data usage cost notification feature

January

• First mobile operator in Singapore to offer customers another way to stay connected with a new Facebook mobile app
• Joined top Asian carriers to build and operate the Asia Submarine-Cable Express, an undersea cable system linking Singapore directly to Hong Kong, Japan and the Philippines

2010

November

• Introduced Singapore’s first solar-powered mobile base station enabled vehicle

September

• Introduced a broad range of home and business broadband plans along with a host of advanced media-rich value-added services over Singapore’s fibre-based Next Generation Nationwide Broadband Network

July

• Adopted world’s first smartphone signalling solution to further enhance network performance and improve end-user smartphone experience
• Launched Singapore's first full DRM-free unified music store

May

• Made available Singapore’s first microSIM card to support compatible mobile devices.
• Scored broadcast rights to the 2010 FIFA World Cup

March

• Commenced HSPA+ network upgrade to support up to 42.2Mbps on the downlink

January

• Launched new mobile TV client to enhance TV viewing on smartphones
• Partnered Golden Village and launched Singapore’s first movie-ticketing service on television

2009

December

• Launched undersea cable system, Asia-America Gateway, in Singapore
• Launched Singapore's first pre-paid data plan for BlackBerry service

August

• Digital Voice customer base reached 200,000 households
• First in Asia to offer free local data access to Windows Live Messenger and Facebook on supported handset models
• Deployed first solar powered mobile base station in Singapore

July

• Launched Singapore's first commercial HSPA+ service

May

• StarHub was added to the MSCI Singapore Free Index

April

• Selected to build and manage OpCo for Singapore's Next Gen NBN

February

• StarHub TV went fully digital

2008

February

• StarHub wins exclusive UEFA EURO 2008 rights and broadcast the content across multiple platforms on cable TV, online and mobile networks.

April

• StarHub launched the first nation-wide location-based mobile advertising service.

May

• StarHub started expansion and upgrade of its 3.5G mobile network to deliver unparalleled mobile surfing experience and improved indoor and outdoor coverage.
• StarHub, the Singapore carrier of the Asia-America submarine cable system, celebrated the landing of the cable in Singapore.

August

• StarHub offered unprecedented Beijing 2008 Olympic Games coverage, including six dedicated channels via cable TV and mobile, and HD coverage via MediaCorp- HD5.
• StarHub launched Demand TV, comprising both On Demand Channels and true Video-on-Demand services, allowing viewers to enjoy instant access to content at advanced windows.

November

• StarHub launched Home Zone, the world's first commercial 3G Femtocell service.

2007

January

• StarHub customers enjoy free wireless broadband access at all StarHub hotspots in Singapore. They can also get free access to Wireless@SG services through a Memorandum of Understanding reached between StarHub and QMax Communications.
• StarHub launched Southeast Asia's first commercial High Definition Television service.

July

• StarHub launches HubStation, an integrated device that enables consumers to watch, surf and talk, all at the same time.

August

• StarHub to launch fastest two-way High-Speed Packet Access Service (HSPA) nationwide.

September

• StarHub commercially launches pfingo, the innovative new mobile Internet service suite.

October

• StarHub and EZ-Link launch Near-Field Communications (NFC) phone trial.
• StarHub launches HubStation FlexiWatch, a new prepaid cable TV service that allows non-cable TV customers to subscribe to an exciting line-up of channels and pay only for the duration for which they wish to enjoy the channels.

2006

January

• StarHub launched Voice-over-IP services using a SIP adaptor for homes and businesses

February

• StarHub announced maiden net profit for the financial year ended 31 December 2005

March

• StarHub announced the upgrade of its broadband HFC cable network to a DOCSIS 3.0 compliant architecture to deliver ultra-high broadband speeds for customers in the second half of 2006

April

• StarHub and six other Asian mobile operators formed alliance for global roaming and corporate mobile services

May

• StarHub launched Smart TV, a digital recording service to allow customers to 'time shift' so that they have more control when TV programmes are viewed
• StarHub began customer trials of High Definition TV

June

• StarHub introduced first Nokia i-mode enabled phone in Singapore

August

• StarHub rebranded its community outreach programme with the launch of StarHub Sparks Fund
• StarHub launched pre-paid cable TV service - FlexiWatch - to provide a wide selection of channels on a flexible pay-per-use basis

November

• StarHub won exclusive rights for the next three seasons of the Barclays English Premier League, commencing from the 2007/2008 season, for the Singapore market

December

• Singapore became the first country in the world to commercially launch 100Mbps (MaxOnline Ultimate) residential broadband services nation-wide, as StarHub marks another milestone with its deployment of DOCSIS 3.0 technology
• StarHub bumped up the download speeds for MaxOnline 4000 and MaxOnline 6000 plans, from 4Mbps to 6Mbps and from 6.5Mbps to 12Mbps respectively. MaxOnline 4000 has been renamed MaxOnline Express and MaxOnline 6500, MaxOnline Premium
• Official launch of Conexus Mobile Alliance, Asia's largest alliance of mobile operators, of which StarHub is founding member, has a coverage footprint to over 130 million mobile subscribers in nine countries and regions

2005

January

• StarHub and NTT DoCoMo form exclusive strategic partnership for i-mode in Singapore
• StarHub introduced Digital Terrestrial Television (DTTV) system which offers better quality service and a compelling selection of cable TV channels for corporate customers

April

• StarHub launched 3G services and introduced a broad portfolio of mobile video content over its 2G and 3G mobile platforms
• StarHub launched MaxOnline Ultimate, the highest download speed available for residential broadband access plan in Singapore, at up to 25 Mbps

June

• StarHub launched Demand TV, Singapore's first near video-on-demand service on television

September

• StarHub has been included in the FTSE/ASEAN Index that has 180 constituents and will be the benchmark for the five South East Asian financial markets - Indonesia, Malaysia, Philippines, Singapore, and Thailand
• StarHub distributed maiden dividend on 9 September 2005

November

• StarHub launched i-mode mobile Internet service exclusively over its 2.5G and 3G networks, offering over 100 sites from more than 80 international and local content providers

2004

March

• StarHub launched Singapore's first prepaid broadband service - MaxOnline 2000 FlexiSurf, without registration and monthly bill payment

April

• StarHub and Connexion by Boeing signed a Memorandum of Understanding to provide in-flight wireless broadband Internet access to StarHub's customers

May

• StarHub launched Digital Cable services
• StarHub partnered EMI Music Singapore to launch the largest music download service on StarHub's music portal, ;Play

June

• StarHub exceeded 1 million mobile subscribers

October

• StarHub was listed on the Mainboard of the Singapore Exchange Securities Trading Limited

December

• StarHub rolled out its 3G network and started customer trials of 3G services

2003

February

• StarHub was the first in Singapore to launch an MMS/SMS channel named HubTV (StarHub CableTV, Channel 26)

March

• StarHub initiated the Wireless Broadband Alliance, aimed at driving wireless broadband adoption around the world. The Alliance has 18 members as at end 2003

April

• StarHub and Satelindo reached an agreement to market and sell StarHub Tier-One Global IP Transit Services in Indonesia

May

• StarHub was the first in Singapore to commercially launch BlackBerry, the world's leading secure wireless email platform

June

• StarHub and Indosat announced a major tie-up aimed at improving enterprise-wide data services and connectivity for companies in Singapore and Indonesia. A direct IPLC link between Singapore, Batam and Bintan was launched as a maiden project

August

• StarHub was the first in Singapore to offer free IDD 018 calls to China, Hong Kong and the United States, in addition to Malaysia, made to both fixed and mobile lines in these destinations

October

• StarHub has appointed Nokia as its 3G network vendor in Singapore

November

• StarHub established cable broadband open standard in Singapore, the first country in Asia and among the first in the world. This service allows other ISPs to provide their own cable broadband service via StarHub's cable network

2002

February

• StarHub broke monopolistic backhaul services market
• StarHub Mobile Introduces No IDD Charge to Malaysia

May

• StarHub and SCV Sealed merger agreement

July

• The StarHub-SCV merger was completed

December

• StarHub launched Digital Voice, the residential fixed-line voice service

2000

March

• StarHub introduced first-in-market features such as Per Second Billing and Free Incoming Calls

April

• IDA designated SCV as a Public Telecommunications Licensee
• StarHub's official launch

1999

January

• Acquisition of CyberWay Pte Ltd

December

• Residential Broadband Introduced to Singapore

1998

May

• Public Basic Telecom & Public Cellular Mobile licenses awarded to StarHub

1995

June

• Cable TV services launched