Leadership

As Chief Executive Officer, Nikhil directs StarHub’s strategic focus and ensures the overall success of the company. He also leads transformation efforts and capitalises on growth opportunities that create value for all stakeholders.

With 25 years of experience in the global ICT sector, Nikhil worked with senior executive teams to make synergistic investments in infrastructure and enterprise communications and technology. He previously served as Deputy Chief Executive Officer for ST Telemedia and Group Chief Executive Officer of ST Telemedia’s Infrastructure Technology (InfraTech). Nikhil was also an investment banker for over 18 years at Citigroup, where he led capital markets and M&A transactions across Southeast Asia, Greater China, India and the US.

Recognised for championing digital transformation as a core business strategy for growth, Nikhil was named the Top Digital CEO at the SPARK Digital Leaders Award 2023. He holds a Bachelor of Science (Honours) in Economics from University College London.

Jacky is StarHub’s Chief Financial Officer, overseeing the company’s overall financial well-being. Apart from formulating and implementing financial management strategies, he leads investor relations, merger and acquisition activities, procurement and enterprise risk management.

Prior to joining StarHub, Jacky served as Director and Group Chief Financial Officer of PT GoTo Gojek Tokopedia Tbk. He was also the Chief Financial Officer of OneConnect Financial Technology Co. Ltd and Yum China Holdings Inc. Earlier in his career, Jacky worked with Ernst & Young, including as a Partner and the Deputy Director in its Asia Pacific Capital Markets Center.

Jacky holds a Master in Professional Accounting, and both a Bachelor of Business Administration (with honours) and a Bachelor of Arts in Economics (with honours) from The University of Texas at Austin. He is a certified public accountant in Texas, and a member of the Hong Kong Institute of Certified Public Accountants and the American Institute of Certified Public Accountants.
 

Matt leads the Consumer Business Group, serving both the consumer and SME markets with mobile, broadband and entertainment services. He directs strategic planning, product innovation and transformation efforts for the segment, as well as for StarHub’s digital brand giga! and MyRepublic (Broadband).

Matt has a track record of delivering distinctive customer experiences, driving business growth and creating sustained shareholder returns for consumer businesses across the world. Prior to joining StarHub, he led the Optus consumer business in Australia and was a board member of the Bridge Alliance. Matt also led businesses for Vodafone Group in the UK, Greece and New Zealand, and held various Group leadership roles working across Vodafone’s country-markets.

Matt holds a Master of Business Administration (with honours) from London Business School and degrees from the University of Auckland.

Kit Yong leads the Enterprise Business Group, a growing segment that focuses on enterprise and government customers. Under his direction, StarHub delivers connectivity, platforms, applications and tailored industry solutions and services that enable organisations to thrive in the digital economy.

Kit Yong has extensive experience leading and executing business strategies across diverse industries such as financial services, telecommunications, healthcare, automotive and transportation and logistics. He last held the position of General Manager, Global Technology Services (GTS) at IBM Singapore. Kit Yong also served as APAC Service Leader for Managed Applications (SAP & Oracle) on Multi-cloud and Hybrid Cloud Services and Interim General Manager, GTS at IBM Philippines, where he accelerated IBM’s journey to cloud growth in Asia Pacific.

Kit Yong holds a Bachelor of Finance and Marketing from Curtin University, Australia.

Toi Chia drives the strategic people and organisational agenda at StarHub, cultivating a culture of excellence while elevating employee performance. He also upholds StarHub’s reputation as a key industry player through corporate branding and communications.

With his extensive human resource and consultancy experience, Toi Chia held key position in government-linked organisations and multinational corporations and worked in various countries around the world. He was previously the Chief Corporate and Human Resources Officer at Certis, where he led people, strategy, organisation transformation and development, strategic marketing and brand management, communications and corporate social responsibility. Toi Chia also served as a consultant at Heidrick & Struggles, a global executive search and leadership consulting firm.

Toi Chia is a certified coach and a Board Member of the School of the Arts, Singapore. He holds a Bachelor of Science (First Class Honours) in Economics from the London School of Economics and Political Science, United Kingdom.

Volkan ensures the maintenance of a strong and efficient network that supports StarHub's diverse business operations. Additionally, he drives network transformation initiatives to accelerate the company's growth.

With over 20 years of experience in designing and delivering transformative products, services and networks, Volkan previously served as Head of Cloud Access Networks at Rakuten (USA), where he played a pivotal role in advancing cutting-edge technologies. His career spans senior leadership roles, including Senior Director, Manager and Consultant positions at Tier-1 service providers, satellite communications companies and Fortune 100 enterprises in the US.

Volkan holds a Ph.D. in Electrical and Computer Engineering from the University of Massachusetts, a Master of Science (with honours) from Boğaziçi University and a Bachelor of Science in Electronics and Telecommunications Engineering (with First Class Honours) from Istanbul Technical University.

Adam directs the strategy for information technology (IT) at StarHub, overseeing the infrastructure, systems and applications that support the company’s business growth and customer-centric goals.

Prior to StarHub, Adam was Head of Engineering at Grab, where he managed technology services across an extensive portfolio of companies. His leadership spanned corporate IT, business IT, productivity systems, IT governance, identity access management and end user computing support, servicing over 10,000 employees across 60 offices in 12 countries. Adam also held management positions in Advanced Micro Devices, Rackspace, Gigster and Data Foundry in Austin, Texas and San Francisco, California.

Adam attended the University of Texas at Austin before pursuing a career in IT, gaining valuable experience at notable technology companies such as Dell, IBM, Applied Materials and IPC Technologies.

Chuan Wei is the Chief Information Security Officer at StarHub. He formulates and implements strategic technology development and manages the company’s cybersecurity operations.

With more than 25 years of experience in information security, Chuan Wei held key positions in large government-linked organisations and multinational corporations. Before joining StarHub, he was the Group Chief Information Security Officer at ST Engineering. He also served as Executive Security Advisor at IBM.

Chuan Wei graduated from the University of Southern Queensland and is CISSP, CISA, CFE and BCCE-certified. He has been an authorised instructor at The International Information System Security Certification Consortium since 2010. Chuan Wei also lectured at Nanyang Technological University and Temasek Polytechnic and continues to lecture at the Institute of Systems Science-National University of Singapore.

As the head of Customer Operations, Joey manages customer service and field technician operations, ensuring the delivery of consistent and intentional support online, onsite and over the phone. He also serves as Deputy Chair for the Management Steering Committee for Quality of Service, looking after operational and service excellence.

With more than 20 years of experience in customer support, Joey started his career as a network engineer in Cyberway Pte Ltd. He joined StarHub after its merger with Singapore Cable Vision Ltd and consolidated the contact centres of both companies. Joey led the team in automating processes, implementing analytics and establishing offshore contact centres.

Joey holds a Bachelor of Engineering (First Class Honours) from the University of Aberdeen.

As General Counsel, Audra leads a team of lawyers providing strategic legal advice to StarHub’s business units and developing and implementing legal strategies to support business objectives and mitigate risks. She also serves as StarHub’s Data Protection Officer, responsible for the company’s privacy and data protection compliance. In her role as Company Secretary, Audra oversees corporate secretarial matters pertaining to Singapore Exchange-listed StarHub Ltd as well as Group subsidiaries, ensuring compliance with corporate governance requirements and best practices.

Leveraging more than 14 years of industry knowledge, Audra is a seasoned technology, media and info-communications lawyer. She was called to the Singapore Bar in 2006 and previously practised at a large law firm specialising in commercial litigation and dispute resolution.

Audra was recognised in the Legal500’s GC Powerlist Southeast Asia 2024. She holds a Bachelor of Laws (Honours) from University College London and a Practitioner Certificate in Personal Data Protection from the Personal Data Protection Commission.

Keng Hoon is StarHub’s lead executive for managing regulatory affairs. He provides guidance on regulatory compliance and undertakes strong and supportive engagement with regulatory bodies such as the Infocomm Media Development Authority (IMDA) and Cybersecurity Agency of Singapore (CSA), and with common industry partners on regulatory developments and requirements.

Having served in both public and private sectors, Keng Hoon has more than 20 years of experience in public policy and regulatory advisory and compliance. Prior to joining StarHub, he was with M1, IMDA and the Telecommunications Authority of Singapore (TAS). His work involved anti-scam industry measures, 5G development, cybersecurity governance, spectrum auctions, inter-operator interconnection and number portability, and the development of nationwide broadband network and competition frameworks.

Keng Hoon holds a Master’s Degree in Business Administration from Warwick Business School and graduated with a Bachelor of Electrical Engineering degree from the National University of Singapore.

Jaclyn leads the sustainability agenda at StarHub, integrating sustainability with corporate strategy, embedding it into business decisioning and creating impact within and beyond the organisation.

Prior to joining StarHub, Jaclyn led the sustainability reporting and climate disclosure efforts at the Chief Sustainability Office at DBS Bank and supported the management on group sustainability initiatives. She was also a research manager at Marsh McLennan and was responsible for thought leadership publications focusing on climate resilience, transformative technologies and other emerging risks topics.

Jaclyn holds a Master of Philosophy in Engineering for Sustainable Development from the University of Cambridge and a Master of Science in Environmental Engineering from the National University of Singapore.