For existing customers who sign up for SmartSupport after 1 Aug 2018 and before 8 Oct 2019, please refer to the Terms and Conditions below.
The use of the SmartSupport Service is subject to StarHub's Business General Terms & Conditions, Service Specific Terms & Conditions and any other terms and conditions in relation to services that you have subscribed from time to time.
Monthly Fee for the SmartSupport Services (inclusive of GST) | SGD 12.00
|
---|
Tier (Device RRP)* | Swap Fee (Inclusive of GST) | Replacement Fee (Inclusive of GST) |
---|---|---|
1 (=< $250)
| SGD 25
| SGD 75
|
2 ($251 - $500)
| SGD 80
| SGD 220
|
3 ($501 - $750)
| SGD 150
| SGD 500
|
4 ($751 - $1500)
| SGD 170
| SGD 550
|
5 (>$1500)
| SGD 250
| SGD 680
|
NOTE:
*Device RRP is the recommended SGD retail price of your Device (including GST) on the date the Device was launched by StarHub.
Tier (Device RRP)* | Swap Fee | Replacement Fee (Inclusive of GST) |
---|---|---|
1 (=< $250)
| SGD 25
| SGD 75
|
2 ($251 - $500)
| SGD 80
| SGD 220
|
3 ($501 - $750)
| SGD 150
| SGD 500
|
4 ($751 - $1500)
| SGD 170
| SGD 550
|
5 ($1501 - $2000)
| SGD 250
| SGD 680
|
6 (>$2001)
| SGD 280
| SGD 850
|
NOTE:
*Device RRP is the recommended SGD retail price of your Device (including GST) on the date the Device was launched by StarHub.
| Individual Mobile Plan Service Request Limit |
---|---|
Service Request 1
| Anytime
|
Service Request 2
| Anytime
|
Service Request 3
| 12 months after Shipment Date of Service Request 1
|
Service Request 4
| 12 months after Shipment Date of Service Request 2
|
Acceptance time of Service Request | Delivery time*# |
---|---|
Monday to Friday, 8 am to 2 pm
| Within 4 hours of the Acceptance Time
|
Monday to Friday, between 2 pm and midnight
| The next day before 12:00 noon
|
Monday to Saturday, midnight to 8am
| The same day before 12:00 noon
|
Saturday 8 am to 2 pm
| Within 4 hours of the Acceptance Time
|
Saturday after 2 pm to Monday 8am
| Monday before 12:00 noon
|
NOTE:
If you have any queries, complaints, claims or feedback regarding the: