Terms & Conditions - Home Promotions

Free 1 month iQIYI Standard VIP Subscription Promotion

1. Promotion is valid till further notice. 
2. The promo only applies to iQIYI Standard VIP Plan.
3. Customers need to sign up to iQIYI as an add on under StarHub TV+ or standalone internet TV subscription via StarHub TV+ store in order to enjoy the promo.
4. Customers will be charged $8.98/mth (inclusive of GST) from the second month onwards.
5. This Promotion cannot be used to offset any existing subscription charges, service-related charges such as device, equipment, activation, termination or any outstanding balances due to StarHub.
6. This Promotion is non-exchangeable for cash or kind, is non-refundable and non-transferable.
7. Unless we specify otherwise, this Promotion is not available with other discounts, promotions, special packages or offers.
8. StarHub reserves the rights to revise any of these Terms & Conditions without prior notice.

StarHub TV+ box  

1. Applicable for StarHub TV+ and HomeHub+ customers only.
2. A rental fee of $6.01/month per set top box apply, unless otherwise stated.
3. StarHub Fibre Broadband with Smart WiFi (Nokia Beacon 1 Wi-Fi mesh router))/Smart WiFi Pro (Linksys MX4200) are required to enjoy free-to-air channels on the TV+ box.
4. New customers may watch their subscribed channels on the StarHub TV+ app or web with their Hub iD before the delivery of the TV+ box.
5. Recontract customers may continue watching their existing channels on the Fibre TV set-top box until the day before the TV+ box delivery. On the day of delivery, customer may watch their newly subscribed channels on the StarHub TV+ app or web with their Hub iD before the delivery of the TV+ box.
6. As TV+ and HomeHub+ service cannot be supported by Fibre TV set-top box, it is recommended that recontract customers arrange for the delivery of TV+ box on the Fibre activation date to minimise service disruption.
7. StarHub reserves the rights to revise any of these Terms & Conditions without prior notice.

Return of Fibre TV Set-top Box

1. Customers who have recontracted to StarHub TV+ or HomeHub+ are required to return their existing Fibre TV set-top box(es), along with the remote control(s) and power cable(s) within 7 days from their sign-up date.
2. Customers may prepare the equipment for StarHub’s collection upon the delivery of their TV+ box (if any). Alternatively, customers may drop off the equipment at any of these 4 StarHub Shops during operating hours – Plaza Singapura, Tampines Mall, Nex and Jurong Point.
3. Failing to do so, an equipment loss charge will apply.
4. StarHub reserves the rights to revise any of these Terms & Conditions without prior notice.

FREE Welcome Plan for 2 years

1. Promotion is valid till further notice.
2. Promotion of one FREE mobile plan is included for all new and re-contract customers who sign up for any Mobile+ $69/$99/$129/$169 2-year plan, 4G $55 2-year plan, 4G $25 SIM Only 1-year plan, 4G $25 SIM Only no contract or 2-year Broadband, Entertainment or HomeHub Plus plan via StarHub Shops only.
3. Promotion of one FREE mobile plan is applicable to all new and re-contract customers who sign up for any Mobile+ $69/$99/$129/$169 2-year plan, 4G $55 2-year plan via StarHub Online Store.
4. This promotion is not valid for change of plan via My StarHub App or My Account Manager.
5. This mobile plan is issued as an additional new mobile line with a mobile number and is free for the initial 24 consecutive months, thereafter $8.15/month is chargeable unless otherwise terminated.
6. This mobile plan comes with 1GB and 50 outgoing minutes. Excess data and voice charges are applicable upon utilization of plan bundle.
7. All StarHub’s Mobile Terms and Conditions and fair usage policies apply, as listed in starhub.com/mobiletnc. StarHub reserves the right to amend Terms and Conditions without prior notice.

Broadband Top-up Devices Promotion

1. Promotion is valid from 19 Jun 2024 till while stocks last.
2. Promotion is open to all customers signing up/re-contracting to eligible StarHub’s 5Gbps Broadband plans with a 24-month contract.
3. Monthly Equipment Installation is subjected to customer’s eligibility.
4. Top-up devices will be based on the 5Gbps Broadband plan, refer to table above.
5. Limited to maximum 1 top-up device per plan per service address.
6. Top-up Device is not refundable or exchangeable for cash, and cannot be replaced with other Devices upon sign up.
7. Eligible customers will receive a Whatsapp from StarHub’s fulfilment partner to arrange for delivery of the Free Device within 10 days of their broadband installation.
8. Free delivery will be provided for the Devices.
9. Customers who miss the free delivery attempt by the courier company at the agreed appointment date and time will be charged $59.95 (with GST) by the appointed courier company for each subsequent attempt to deliver the free Device. Delivery date and time for the re-delivery will be based on availability.
10. StarHub will not be liable for any incidental or indirect damages/injuries related to the free Device.
11. Service Terms and Conditions for Broadband apply. StarHub reserves the right to amend Terms and Conditions without prior notice.

Free Devices Promotion

1. Promotion is valid from 15 Mar 2024 till while stocks last.
2. Promotion is open to all customers signing up/re-contracting to eligible StarHub’s 2Gbps Broadband plans with a 24-month contract.
3. Promotion is only valid for orders with StarHub Broadband successfully installed by 31 Jul 2024.
4. Free devices will be based on the 2Gbps Broadband plan, refer to table above.
5. Limited to maximum 1 Free device per service address. Not valid in conjunction with other Free Premiums promotion. Not applicable to customers who have previously signed up for Free 4K Android TV promotion, Free Samsung Soundbar promotion, Free Samsung TV promotion, Free Samsung Tablet promotion, Free Xiaomi TV promotion Free Nintendo Switch Promotion, Free Oppo Reno7 Z 5G Promotion, Free Xiaomi Robot Vacuum S10+, Free Mi TV P1 55”, Oppo Reno8 T 5G 128GB Promotion.
6. Free Device is not refundable or exchangeable for cash, and cannot be replaced with other Free Devices upon sign up.
7. Eligible customers will receive a Whatsapp from StarHub’s fulfilment partner to arrange for delivery of the Free Device within 7 days of their broadband installation.
8. Free delivery will be provided for the free Devices.
9. Customers who miss the free delivery attempt by the courier company at the agreed appointment date and time will be charged $59.95 (with GST) by the appointed courier company for each subsequent attempt to deliver the free Device. Delivery date and time for the re-delivery will be based on availability.
10. StarHub will not be liable for any incidental or indirect damages/injuries related to the free Device.
11. Service Terms and Conditions for Broadband apply. StarHub reserves the right to amend Terms and Conditions without prior notice.

Pioneer Exclusive Offer: 50% off Premier+

• Eligibility: All new residential customers who belong to the Pioneer Generation are eligible to sign up for the Pioneer Exclusive Offer: 50% off Premier+ (“Promotion”) either as a Standalone Service or with a StarHub TV+ Pass (excluding Starter+) valid with a 24-month contract. “Pioneer Generation” refers to Singapore citizens who (a) were born on or before 31 December 1949 and (b) became a Singapore citizen on or before 31 December 1986.
• If you sign up for this Promotion as a Standalone Service, the monthly subscription charges for Premier+ will be billed at $20.36 (inclusive of GST).
• If you sign up for this Promotion with a StarHub TV+ Pass (excluding Starter+) on a 24-month contract or with an eligible StarHub service, the monthly subscription charges for Premier+ will be billed at $12.73 (inclusive of GST).
• StarHub reserves the sole and absolute right to determine the customer's eligibility for this Promotion based on the customer’s records and documents submitted for verification. StarHub’s decision shall be final and binding.
• This Promotion is only available until such date as we may determine and may be amended or rescinded at any time, in our sole and absolute discretion.
• This Promotion cannot be used to offset existing subscription charges or outstanding balances due to StarHub.
• This Promotion is non-exchangeable for cash or kind, is non-refundable and non-transferable.
• Unless we specify otherwise, this Promotion is not available with other discounts, promotions, special packages or external offers.
• Unless otherwise stipulated by us, all applicable Charges will be quoted inclusive of GST. Prices will be adjusted according to the prevailing GST rates.

Young Fans Offer: 50% off Premier+

• Eligibility: All new residential customers 18 to 25 years old are eligible to sign up for the Young Fans Offer: 50% off Premier+ (“Promotion”) either as a Standalone Service or with a StarHub TV+ Pass (excluding Starter+) valid with a 24-month contract. “Young Fans” refers to customers who (a) are 18 to 25 years old in the Year 2024, (b) were born on or after 1 January 1999 and on or before 31 December 2006.
• If you sign up for this Promotion as a Standalone Service, the monthly subscription charges for Premier+ will be billed at $20.36 (inclusive of GST).
• If you sign up for this Promotion with a StarHub TV+ Pass (excluding Starter+) on a 24-month contract or with an eligible StarHub service, the monthly subscription charges for Premier+ will be billed at $12.73 (inclusive of GST).
• StarHub reserves the sole and absolute right to determine the customer's eligibility for this Promotion based on the customer’s records and documents submitted for verification. StarHub’s decision shall be final and binding.
• This Promotion is only available until such date as we may determine and may be amended or rescinded at any time, in our sole and absolute discretion.
• This Promotion cannot be used to offset existing subscription charges or outstanding balances due to StarHub.
• This Promotion is non-exchangeable for cash or kind, is non-refundable and non-transferable.
• Unless we specify otherwise, this Promotion is not available with other discounts, promotions, special packages or external offers.
• Unless otherwise stipulated by us, all applicable Charges will be quoted inclusive of GST. Prices will be adjusted according to the prevailing GST rates.

UltraSpeed (All in bundle) or HomeHub+ UltraSpeed bundle

• As part of this Promotion, you will enjoy access to Premier+ for 24 months and complimentary access to Disney+ for 12 months.
• As part of this Promotion, you will enjoy complimentary access to Starter+ Pass for the duration that your Premier+ subscription remains active. The usual subscription fee for Starter+ Pass is $5.08 (inclusive of GST) per month. You will not be able to cancel Premier+ from StarHub TV+ during the contract period.
• This Promotion is only available until such date as we may determine and may be amended or rescinded at any time, in our sole and absolute discretion.
• This Promotion cannot be used to offset existing subscription charges or outstanding balances due to StarHub.
• This Promotion is non-exchangeable for cash or kind, is non-refundable and non-transferable.
• Unless we specify otherwise, this Promotion is not available with other discounts, promotions, special packages or external offers.
• Unless otherwise stipulated by us, all applicable Charges will be quoted inclusive of GST. Prices will be adjusted according to the prevailing GST rates.
• Optical Network Router (ONR) provided  for the promotion of UltraSpeed 5Gbps , UltraSpeed 10Gbps and HomeHub+ UltraSpeed 10Gbps is Free for the duration of the customers tenure with StarHub Fibre Broadband . In the event of the aboved mention promotion termination , Optical Network Router (ONR) provided will need to be returned to StarHub. 

HomeHub+ UltraSports Bundle : 1 Year Free UltraSpeed 10Gbps

• Eligibility: All new residential customers without an existing StarHub Fibre Broadband service are eligible to sign up for Free 12 months HomeHub+ UltraSpeed 10Gbps: UltraSports Bundle (“Promotion”) valid with a 24-month contract.
• Contract Period: 24 Months
• Promotional Period: up to 31 August 2024
• This Promotion subscription includes the following services:
  • StarHub TV+: Sports+ and Premier+; and
  • HomeHub+ UltraSpeed 10Gbps: 10Gbps UltraSpeed Fibre Broadband and Netflix Standard Plan.
• The monthly subscription charges for HomeHub+ UltraSpeed 10Gbps: UltraSports Bundle will be $45 for the first 12 months. Thereafter, youYou will be billed $85 (inclusive of GST) from the 13th month onwards.
• This Promotion includes free 24 months rental for 1 StarHub TV+ Pro. After the promotional periodFrom the 25^th month onwards, you will be billed $15.18/month (inclusive of GST) from the 25th month onwards. If you do not wish to be charged, you may return the StarHub TV+ Pro at selected StarHub shops prior to the expiry of the 24-month Contract Period.
• As part of this Promotion, you will not be able to cancel Sports+ and Premier+ from StarHub TV+ during the Contract Period.
• StarHub reserves the sole and absolute discretion to remove, amend or otherwise extend the Promotional Period.
• This Promotion cannot be used to offset existing subscription charges or outstanding balances due to StarHub.
• This Promotion is non-exchangeable for cash or kind, is non-refundable and non-transferable.
• Unless we specify otherwise, this Promotion is not available with other discounts, promotions, special packages or external offers.
• Unless otherwise stipulated by us, all applicable Charges will be quoted inclusive of GST. Prices will be adjusted according to the prevailing GST rates.

3 months Amazon Prime Membership on us Promotion

1. Promotion is valid till further notice. 
2. This Promotion is applicable to all new and re-contracting residential customers subscribing to the following StarHub Services and Plans:
   • StarHub TV+ on a 12-month or 24-month contract;
   • 1Gbps or 2Gbps, 5Gbps or 10Gbps StarHub Fibre Broadband on a 24-month contract; or
   • HomeHub+ 1G and HomeHub+ 10G on 24-month contract.
3. Customers can enjoy the first 3 months of Amazon Prime membership on us. You will be charged the then-current monthly charge (currently $2.99/month inclusive of GST) from the 4th month onwards.
4. Customers need to activate the Amazon Prime membership via My StarHub App within 30 days, upon receiving the SMS and/or email notification from StarHub.  As part of the activation process, customers are required to create an Amazon account with a valid email address or mobile number and password upon re-direction to the Amazon website.
5. Amazon Prime Membership: Amazon Prime is provided solely by Amazon. You will enter into a separate contract with Amazon directly for your Amazon Prime Membership. You must review and accept the Amazon Prime terms and conditions as set out on Amazon’s website. To learn more about Amazon Prime, please visit Amazon’s website. We do not own or operate Amazon Prime and are not responsible for it. If you are already an Amazon Prime member, you can activate the promotional offer through StarHub once your membership has ended with Amazon (within the 30-day period described above).
6. After activation, subscription to Amazon Prime will auto-renew on a monthly basis unless you unsubscribe Amazon Prime through My StarHub App prior to such expiration.  Expiry reminders will be sent to your registered mobile number or email address with StarHub 30 days prior to the end of the promotional period.
7. Promotion Terms and Conditions apply.
8. Broadband terms and conditions, HomeHub+ terms and conditions and  TV+ Pass terms and conditions apply.
9. Early termination, suspension of your Service (for any reason(s)) or a transfer in ownership of the Service will result in an automatic and immediate termination of your Amazon Prime membership without further notice to you. Your remaining months of Amazon Prime membership on us (if any) will also be terminated without further notice and liability.
10. This Promotion cannot be used to offset any existing subscription charges, service-related charges such as device, equipment, activation, termination or any outstanding balances due to StarHub.
11. This Promotion is non-exchangeable for cash or kind, is non-refundable and non-transferable.
12. Unless we specify otherwise, this Promotion is not available with other discounts, promotions, special packages or offers.
13. StarHub reserves the right to determine your entitlement to this Promotion, and StarHub/Amazon may reject any application for Amazon Prime membership, at its sole discretion.

StarHub reserves the rights to revise any of these Terms & Conditions without prior notice.

Freebies

• Each SMS sent by StarHub in relation to the redemption of the Freebie will only entitle you to one (1) Freebie.
• The Freebie, or any part thereof, shall not be transferable, exchangeable, redeemable or substituted for cash or other benefits. In addition, StarHub makes no warranty whatsoever as to the Freebie, including without limitation, the availability, quality, and fitness for purpose, or the use or consumption thereof or any other implied terms or conditions with respect to the Freebie.
• StarHub is not and shall not be deemed to be the seller or transferor of the Freebies. The Freebies shall be subject to such other terms and conditions as may be imposed by the relevant sponsors, merchants and/or suppliers of the Freebies (“Freebie Terms”). Each Winner agrees to be bound by such Freebie Terms.
• StarHub reserves the right to replace any Freebie with another of equal or higher value without prior notice.

Personal Data

• By participating in this Giveaway, you consent to StarHub, its Strategic Partners and Preferred Partners collecting, using or disclosing your personal data that you may submit under this Giveaway and that they may have in their records from time to time, for the StarHub Additional Purposes and Preferred Partners Additional Purposes which are set out in the StarHub Personal Data Protection Policy accessible at www.starhub.com/pdpp. Such personal data may include without limitation your name, telephone number, email address, personal identification or passport number, as well as your image, picture, photographs or likeness. You confirm you have read and understood and that you agree to the StarHub Personal Data Protection Policy.
• In addition to the foregoing, by participating in this Giveaway, you consent to StarHub, its Strategic Partners and Preferred Partners calling you or sending an email to the email address that you have submitted or that they may have in their records from time to time, for the abovementioned StarHub Additional Purposes and Preferred Partners Additional Purposes.

Others

• StarHub’s decision on the Giveaway and the Freebies shall be final and no correspondence will be entertained under any circumstances. In the event of a dispute, any individual’s entitlement to participate in the Giveaway and any person’s entitlement to the Freebies shall be subject to its discretion and final determination.
• StarHub shall not be liable to you for damages, losses, costs or expenses, lost profits, revenue, business or anticipated savings suffered or incurred by you arising out of or about your participation in the Giveaway or the redemption or consumption of the Freebie.
• StarHub reserves the right to amend these Terms at any time and without notice. Continued participation in this Giveaway and continued use of the relevant StarHub Services will constitute acceptance of these terms and conditions and any amendments thereof.
• If any of these Terms are held to be illegal or unenforceable, such Term shall be deemed to be deleted from these Terms and the validity or enforceability of the remainder of the Terms shall remain in full force and effect.
• These Terms shall be governed by the laws of Singapore and you agree to be bound by the exclusive jurisdiction of the courts of Singapore.