1. Promotion Period
1.1 The Promotion is organized by StarHub Limited (“StarHub”, “us” or “we”).
1.2 The Promotion begins on 8 June 2026, 1100 hours (GMT+8) and ends on 8 September 2026, 1100 hours, or when stocks are fully exhausted, whichever is earlier (the “Promotion Period”).
1.3 The Promotion is governed by these terms and conditions (“Terms”).By participating in the Promotion, you confirm that you have read, understood, and agree to comply with these Terms.Failure to comply may result in disqualification and forfeiture of any prize.
2. Eligibility
2.1 This is an in-store only promotion open to all StarHub customers who:
a) Have made an eligible transaction in-store at any of these eleven StarHub Shops (Causeway Point, Compass One, Jurong Point, Nex, Northpoint City, Paragon, Pasir Ris Mall, Suntec, Tampines Mall, Toa Payoh HDB Hub and Westgate) as listed at StarHub Store Locator.
2.2 To be eligible for this Promotion, customers must meet the criteria:
| Customer Type | Minimum Requirement to Get 1st Blind Box | How to Get More Blind Boxes |
| New Customer | Sign up for at least two (2) eligible services or plans | Get one (1) extra box for every additional eligible service or plan added. |
| Existing Customer (with 1 current service) | Sign up for (1) new eligible service or plan | Get one (1) extra box for every additional eligible service or plan that you add or upgrade to a higher-tier plan (as determined by StarHub in its sole discretion) |
| Existing Customer (with 2 or more current services) | Recontract and upgrade at least one (1) existing service to a higher-tier plan, OR add one (1) new eligible service or plan | Get one (1) extra box for every additional eligible service or plan that you add or upgrade to a higher-tier plan (as determined by StarHub in its sole discretion) |
2.3 "Eligible Services and Plans" are limited to the following consumer plans:
2.4 To qualify for this promotion, all eligible services must be under the same NRIC/FIN and billing account.
2.5 This Promotion is also open to Corporate Individual Scheme (CIS) customers.
2.6 This Promotion is not open to Business, HomeTeamNS, PAssion and Trust promotional sign-ups, unless otherwise specified.
2.7 StarHub Employee and Partner Plans are not eligible.
2.8 An eligible customer is referred to as a “Participant”.
2.9 StarHub reserves the right, in its sole but reasonable discretion, to determine a Participant’s eligibility and/or disqualify any Participant if there is reasonable suspicion of fraudulent activity, account manipulation, breach of StarHub’s standard service terms, or if the Participant’s billing account is in arrears at the time of the transaction.
3. Promotion Mechanics
3.1 To enter the Promotion, Participants who fulfil the eligibility criteria set out in Clause 2 will be entitled to receive one (1) blind box per qualifying transaction.
a) Participants may receive multiple blind boxes if they meet the 2-service minimum and sign up for more services on top of that, with one (1) blind box issued per service added OR per plan upgraded to a higher tier.
b) For existing StarHub customers who have 2 or more services, participants may be eligible to receive (1) blind box when they upgrade an existing plan to a higher tier or add on a new service or plan.They may receive multiple blind boxes, with one (1) blind box issued per service added OR per plan upgraded to a higher tier.
3.2 Blind boxes are allocated to individual participating StarHub Shops in fixed quantities and are strictly while stocks last at each specific participating outlet.StarHub is under no obligation to replenish stock at any specific store, transfer stock of blind boxes between stores, or issue alternative compensation once a store’s allocation is exhausted.Participants will not be able to choose their blind box, it will be issued to them, at random, by an employee if they meet the eligibility criteria set out in Clause 2.
4. Promotion Prizes (“Prizes”)
4.1 There are a total of ten (10) winning Golden Tickets available within the blind boxes throughout the entire Promotion Period.Participants who find the Golden Ticket will receive the prize that’s listed on their Golden Ticket.Prizes include:
4.2 Winners are responsible for any additional costs related to the use of the Prize, unless otherwise stated.Further, all Prizes are subject to the respective third-party merchant’s terms and conditions (including but not limited to room availability, voucher expiry dates, and platform usage policies).StarHub shall not be responsible or liable for any merchant’s refusal to honor the Prizes, room unavailability or any technical issues arising from any third-party platforms.
4.3 Prizes are non-transferable, non-exchangeable, and not redeemable for cash or other benefits.StarHub makes no warranties regarding the Prizes, including availability, quality, or fitness for purpose.
4.4 StarHub reserves the right to substitute any Prize with another of equal or greater value without prior notice.
5. Prize Collection
5.1 All prizes won through the Golden Ticket must be redeemed at StarHub Paragon as listed at StarHub Store Locator.
5.2 To collect a prize, the participant must present:
a) A valid government-issued photo identification of the account holder for verification; and
b) Proof of being an existing StarHub customer (e.g. Bills with your details issued by StarHub, transaction record or confirmation issued by StarHub).
c) The original Golden Ticket (each with a unique serial number starting with S/N 00).
5.3 Prizes not collected by 8 September 2026, 1100 hours (GMT+8) will be forfeited and no alternative arrangements, extensions, or compensation will be provided.
5.4 If winners lose the original Golden Ticket, prizes will be forfeited and no alternative arrangements, extensions, or compensation will be provided.
5.5 If a Winner is found to be ineligible or is disqualified, StarHub is entitled in its sole discretion to either forfeit the Prize, or donate it to a charitable organisation of StarHub’s choice.StarHub is not responsible for missed or unsuccessful notifications due to a Winner’s own non-compliance with these Terms.
6. Personal Data
6.1 By entering this promotion, you consent to StarHub and its partners collecting, using, or disclosing your personal data for the purposes of administering the Promotion and for the marketing and publicity purposes as set out below in Clause 6.2.
6.2 By participating in the Promotion and accepting any prize, winners consent to StarHub collecting, using, and disclosing their name, image, photograph, video, and/or likeness taken at the point of prize collection for publicity, promotional, and marketing purposes, including but not limited to StarHub’s websites, social media platforms, digital channels, and marketing materials, without further compensation or notification.
6.3 You agree to the terms of the StarHub Data Protection Policy, available at: www.starhub.com/pdpp
7. General Terms
7.1 All decisions by StarHub regarding the Promotion are final and binding.No correspondence or claims will be entertained.
7.2 To the maximum extent permitted by law, StarHub shall not be liable to you for any direct or indirect losses, damages, or expenses arising from participation in the Promotion or use of any Prize.
7.3 StarHub may at any time, at its sole discretion, amend, suspend, or terminate the Promotion or modify these Terms without prior notice or liability.
7.4 In the event of inconsistencies between these Terms and any marketing materials related to the Promotion, these Terms shall prevail.
7.5 If any provision in these Terms is deemed invalid or unenforceable, the remaining Terms shall remain in full force and effect.
7.6 These Terms are governed by the laws of Singapore, and any disputes shall be subject to the exclusive jurisdiction of the Singapore courts.
