We are truly encouraged by our customers’ recognition of StarHub’s efforts in improving customer satisfaction, and we appreciate their continued support, which means everything to us.
The main goal of our transformation journey is to continually improve our customers’ experience every time they reach out to StarHub. We intensified our efforts over the last 12 months to ensure we relate even more to our customers: We redesigned offers to our customers especially for Mobile and TV, we simplified processes and we offered improved digital convenience to our customers via online and mobile applications.
More than just a report card on how we did in the eyes of customers, our scores in CSISG 2019 push us to reimagine even more simplified and responsive customer journeys that will lead to greater improvements in satisfaction in the years ahead. StarHub is committed to delivering high levels of satisfaction to all our customers and creating remarkable experiences to improve the lives of our customers.
In a nutshell, StarHub’s scores in CSISG 2019 are as follows:
- Led on TV (for six consecutive years);
- Equal first in Broadband and most improved
- Strong second in Mobile and most improved