StarHub Fixed Networks - Notification to StarHub Ltd of Commencement and Performance of Earthworks

Application forms

Notice for Commencement of Earthworks
Final Approval for Commencement of Earthworks
  1. Introduction
    With effect from 1 July 2000, in conjunction with the licensing of telecommunication cable detection workers by the InfoComm Development Authority of Singapore (IDA) and in compliance with section 29(1) of the Telecommunication Act 1999 (the Act), the administration procedures for the notification by the contractors/principals to StarHub Ltd are as contained herein.
  2. Definition of Telecommunication Cables
    All copper cables of 5 pairs and above up to 4800 pairs counts and optical fibre cables of 6 to 96 fibre count and above.
  3. Administration Procedure
    1. The principals/contractors must obtain the latest plant information from StarHub Ltd for the area of intended earthworks.
    2. The principals/contractors must engage licensed Telecommunication Cable Detection Worker (TCDW) to locate and trace the plant routes before commencement of any earthworks in the vicinity of telecommunication cables.
    3. The TCDW must submit the detected plant route information to the principals/contractors and service provider and keep a set of records for future reference.
    4. Upon receipt of notification, StarHub Ltd will respond within 7 days, from the time of receipt, with an acknowledgement of the notification or respond with the requirements for a site visit with the principals/contractors for further discussion and consultation to conduct trial holes to ascertain the exact location of StarHub cables.
    5. After the joint site meeting, StarHub will issue the conditional approval for the digging of trial holes and the conditional approval is only valid for 1 month.
    6. After the earthwork contractor for digging the trial holes has positively located and physically exposed the cables .The principals/contractors will arrange for a joint inspection with StarHub to verify the exact location of the cables.
    7. The principals/contractors will then submit the application for the final approval for commencement of earthworks and StarHub will respond within 7 days to the principals/contractors for their intended earthworks. The principals/contractors can proceed with their earthworks on  the scheduled commencement dates upon receipt of StarHub Ltd’sapproval that such earthworks are permitted.
  4. Contractor's Responsibilities
    1. Contractors must comply with the following:
      1. Buy the service layout plan from StarHub Ltd to obtain necessary plant information at the vicinity of intended excavation;
      2. Engage a licensed TCDW to detect the cable routes;
      3. Refer to IDA COPTEL Appendix 1A on the Do's & Don'ts before earthworks and consult StarHub Ltd on the steps to be taken to prevent cable damage.
    2. It shall also be the duty of the contractors to:
      1. Comply with all reasonable requirements of StarHub Ltd's additional conditions if any;
      2. Ensure that reasonable precautions such as trial holes by manual works are taken when carrying out earthworks;
      3. Allow StarHub Ltd reasonable access to the worksite;
      4. Stop all earthworks when telecommunication cables are damaged and immediately inform StarHub Ltd.
      5. Provide a contact person at all times whilst work is being carried out.
  5. Submissions And Conditions
    1. The Notice shall be submitted on a standard form (Annex 1) as prescribed by StarHub Ltd.
    2. The Notice shall be submitted online via
    3. A processing fee charge of $300 (exclusive of GST) will be levied for the NCE application and $20 (exclusive of GST) for NCE extension.
    4. Payment and documents submission (e.g. cable detection drawings by licensed TCDW, proposed site plan and work schedule) necessary for StarHub Ltd to process the Notice, must be done using StarHub Plant Map Portal.
    5. Conditions and safety measures, if necessary, will be conveyed at the same time in StarHub Ltd 's response.
    6. StarHub Ltd reserves the right to include additional conditions and/or modify existing conditions during the duration of earthworks if damage to cable is imminent.
  6. Method Of Payment
    1. Payment to be made via online, Credit cards only.