People
The health and safety of our employees is a key priority, with physical and psychological wellness at the core of our policies, procedures, and practices. As the company continues to serve customers in an era where accessibility to technology is vital, we lend a helping hand and enable digital experiences for the less privileged in our midst, by galvanising staff volunteers and making community investments in partnership with government agencies, charity partners, and social service agencies.
Attracting Highly-skilled individuals, and providing training and development opportunities
Promoting diversity and equality, with no discrimination based on age, race, gender, sexual orientation, or marital status
Creating work environment that promotes the health and safety of our employees
Investing in communities to support disadvantaged groups in digital inclusion and employability
Staff care
Besides physical safety, we are equally committed to ensuring the psychological wellness of our staff and have put in place initiatives after obtaining feedback from our employees. These include:
Staff training and development
Building our employees’ skills and capabilities is essential for employee retention and helps them stay up to date on the latest industry developments. We continue to invest in upskilling in the areas of 5G, cloud connectivity, cybersecurity, data analytics, generative AI, network virtualisation, and sustainability to build critical skills as StarHub advances its DARE+ strategy. To diversify our workforce, we practise portfolio rotation in most divisions, encouraging our employees to step up, develop new skills and expand their connections..
In addition, we organise quarterly “Noontime Discovery” sessions to foster a culture of continuous learning and spark curiosity, which include talks by internal and external subject matter experts. We also roll out Mojo@Scale to employees, focusing on changing the mindset and culture and embedding the principles of “agile and customer-centricity” in our ways of working. We continue to offer all employees open access to digital learning platforms (such as LinkedIn Learning), classroom training, leadership development workshops, professional certifications, and on-the-job training.
Staff volunteer work
As a strong advocate of employee engagement and volunteerism, StarHub supports employees in their charitable endeavours, entitling them to two days of paid volunteer leave a year. Various social outreach activities, green learning journeys are organised throughout the year to engage and raise awareness on social and environmental issues among employees.
Working closely with various non-profit organisations such as Care Corner Singapore, Metta School, Singapore Anglican Community Services, and SHINE Children and Youth Services, we contribute our skills, resources, and time to community support initiatives that help less privileged children, at-risk youths as well as persons with disabilities learn life skills and/or enhance their employability. In recognition of our contributions, we were presented with the Charity Platinum Award at the annual Community Chest Awards and Excellence Award at People’s Association’s Community Spirit Awards.
We launched the “Junior Stars” programme in collaboration with Central Singapore Community Development Council, providing weekly lessons and holiday workshops to more than 7,000 vulnerable children since 2011 and empowering them with equal learning opportunities. In 2024, both organisations joined forces with the Premier League to hold the Junior Stars Football Special for children from lower-income families, who learnt practical football skills and valuable life lessons from Premier League legend and community coaches.
We also embarked on a digital inclusion project in 2021, whereby our employees refurbish used laptops for donation to underprivileged students through our charity partners. Each laptop was thoroughly wiped, upgraded for faster speeds, installed with the latest operating system, and equipped with a power cord, a mouse, and a laptop bag – all ready for home-based learning.
Recognising the unique power of sports in community building, StarHub also hosts live screenings of ICC Men’s Cricket World Cup Finals for migrant workers and Premier League key games across different parts of our community.
A diverse and inclusive workforce is important to us as it ensures the overall success and sustainability of our business. We adhere to fair employment practices whether in hiring, training or performance management, strive to provide a safe, non-discriminatory, and respectful work environment, and continually strengthen our workplace policies to provide a level playing field for all staff.
Our measures for an inclusive workplace include:
