31 October 2017
  • Three-year partnership aimed to help working people in Singapore be future ready by tapping on NTUC’s networks and StarHub’s thought leadership in innovation
  • Generous, first-of-its-kind discounted mobile plans and free additional data to help members stretch their dollars, learn on-the-go

Singapore, 31 October 2017 – The National Trades Union Congress (NTUC) and StarHub have signed a Memorandum of Understanding aimed to enable working people to embrace workplace digitalisation and support on-the-go learning. This three-year partnership leverages NTUC’s networks in reaching out to all working people in Singapore, as well as StarHub’s thought leadership as an innovative info-communications provider, to empower working people to be future-ready.

The partnership covers three main areas of collaboration:

  • Empowering today’s workforce for the future of work
  • Helping NTUC members stretch their dollars and learn on-the-go
  • Supporting NTUC’s extended network

“We are happy to be partnering with StarHub as a strategic partner now to do even more for our NTUC members. While we continue to fulfil our members’ lifestyle needs, we also place great emphasis on preparing them for their future careers through training and upgrading programmes. NTUC will continue to be by the side of our working people - expanding our services and growing our network to help them thrive in the workplace of tomorrow,” said Mr Vivek Kumar, NTUC Assistant Director-General. 

Said Dr Chong Yoke Sin, Chief of Enterprise Business Group, StarHub: “We are privileged to have the opportunity to partner NTUC to offer its members attractive mobile subscription plans as well as showcase how Smart Nation capabilities could improve the quality of people’s lives and help businesses operate more efficiently and effectively at our innovation centre - Hubtricity. Together, we will learn and create a better tomorrow.”

Empowering today’s workforce for the future of work

NTUC is proactively looking for ways to help its members embrace innovation and take steps to future-proof their careers. The MOU marks StarHub’s involvement in NTUC’s U Future Leaders Innovation Exchange[1], joining the ranks of leading multinational corporations like Mastercard and Intel who have committed to share their insights about innovation.

Today, StarHub opened the doors to its Hubtricity to members of the Labour Movement (LM), giving them a peek into this foundational facility that accelerates StarHub’s service innovation and co-creation with partners and customers. During the learning journey, LM representatives gained access to Hubtricity’s converged command cockpit, where StarHub monitors the performance of its service offerings and how customers are using and responding to them. This state-of-the-art system provides StarHub with the real-time data needed to deliver the highest service level to customers. Two learning journeys will be conducted in 2018 for NTUC members.

StarHub’s industry thought leaders such as Chief Executive Officer Tan Tong Hai and Chief Marketing Officer Howie Lau have previously lent their expert views and perspectives in upcoming U Future Leaders events. More details will be made available at www.ntuc.org.sg/ufutureleaders in due course.

Helping NTUC members stretch their dollars and learn on-the-go

The partnership also brings forth generous, first-of-its-kind benefits for NTUC members, with key features being discounted mobile plans with free 3GB data for 12 months as well as free Caller Number Display and International Roaming for 12 months.

Such benefits have been curated to enable working people not only to stretch their dollars, but also to support them in their upskilling efforts and as they embrace new ways of work such as those on flexi-work arrangements. NTUC members can take advantage of the free additional data to take on tech-enabled learning courses that are available via the Union Training Assistance Programme (UTAP)[2].

Supporting NTUC’s extended network

The Labour Movement also looks after the interests of migrant workers and domestic employees in Singapore. In this regard, StarHub will also soon start offering mobile prepaid cards and top-up kiosks at all Centre for Domestic Employees locations, making it easier for domestic employees to stay connected with their employers as well as loved ones back home.

StarHub is also exploring with various NTUC Social Enterprises to co-create services in the areas of Internet of Things, data analytics and digital platforms that will benefit people in Singapore.

Today, StarHub is also the only telco that has a partnership with NTUC Link - Plus! Rewards Programme, where StarHub customers can get LinkPoints when they sign up for or renew their StarHub services and redeem them to offset purchases at StarHub Shops.

NTUC members can sign up for discounted StarHub Mobile plans at StarHub retail outlets by producing their NTUC membership card.

[1] NTUC introduces Innovation Exchange to equip working people with innovation insights at world class innovation facilities

[2] UTAP: Training benefit for NTUC members to defray their cost of training