Customer satisfaction scores for StarHub’s Mobile and TV services rose in 2020 and are at the highest levels of any operator to-date, as measured in the 2020 edition of the national Customer Satisfaction Index of Singapore (CSISG) study. With this, StarHub has clinched top spot in Mobile as well as led in TV for seven consecutive years.
We take this opportunity to thank our customers for their continued support, which means everything to us. We will never stop trying harder to remain our customers’ trusted brand and offer them the best experience.
We attribute the improvements to the investments we have made to enhance network quality and customer service and experience, as well as our continuous #HelloChange transformation efforts. Our customers today enjoy market-leading simplicity, value and freedom from the traditional telco industry pain points such as hidden fees and contracts. In addition, they work and play with ease on Singapore’s fastest mobile network, as rated in IMDA’s IMconnected H1 2019 and H2 2019 reports.
In terms of bundling, our best all-in-one bundle HomeHub Plus with Netflix has seen strong take-up since its March launch, exceeding initial forecasts. Churn rate across all lines of business remains low. We are reviewing the CSISG study, the insights of which will spur us on to deliver even higher levels of satisfactions to all our customers.