20 March 2020

Singapore, 20 March 2020 – StarHub today announced a series of promotions to extend additional support to its customers during this challenging period. This follows the unveiling of the StarHub Cares COVID-19 Fund and community support initiatives to help cushion the impact on healthcare professionals, patients and lower-income households.

As more and more people find themselves having to work remotely or self-isolate for extended periods, digital connectivity and entertainment have become more vital than ever for everyone to live life as normally as possible.

“These are unprecedented times, and StarHub will continue caring for the community we live in and support our customers; we can do more and we will. Earlier this week, we pledged our support for the more vulnerable groups in our community. From today, we are rolling out measures to enable our customers to stay connected with family, friends and colleagues and find entertainment options easily and with peace-of-mind,” said Johan Buse, Chief of Consumer Business Group, StarHub. “COVID-19 is changing life as we know it, but we strongly believe people have the soul and spirit to adapt and emerge stronger. Amid this health crisis, let us continue supporting each other to stay healthy, avoid further spread of the virus, and ride out this storm as one.”

StarHub’s help measures for customers include free unlimited mobile talktime for healthcare professionals, free preview and video streaming on StarHub Go for everyone, and significant discounts on remote work solutions.

StarHub closely monitors the COVID-19 developments and will continue to review its community and customer support measures as may be necessary.

Enhanced Mobile for Healthcare Professionals

StarHub salutes the healthcare professionals who are battling hard at the frontlines to safeguard Singapore. To meet higher voice call demand, StarHub will progressively activate six months of unlimited local talktime free-of-charge for all healthcare professionals on its Corporate Individual Scheme #HelloChange two-year mobile plans by 1 April 2020. No action is needed on the customers’ end.

From tomorrow, they will also be able to enjoy additional $200 off selected phone models when they renew or sign up for two-year plans, which offer from 15GB to over 100GB, free weekend data, and free caller ID forever. In addition, getting a tablet for remote work is simple and affordable with StarHub JUMPhone. StarHub Mobile customers can get selected Samsung tablets at $0 upfront with a low fixed monthly instalment. Worry-free device after-sales care will be included free-of-charge.

Entertainment for all StarHub Customers

StarHub is providing enhanced entertainment options, which will come in especially handy for customers in temporary isolation. StarHub will activate free preview of a selection of 10 news, kids and entertainment channels on its StarHub Go OTT video streaming app at noon today. Available for all StarHub customers till noon of 24 April, the free preview will include Hub E City, BBC World News, Boomerang, Cartoon Network and Oh!K. Data-free streaming is available for StarHub Mobile postpaid customers.

The free preview will also be available for customers on StarHub’s Fibre TV plans and Singapore’s best all-in-one bundle HomeHub Plus, which offers unlimited entertainment with over 90,000 hours of shows on StarHub Entertainment and Netflix.

To meet customer demand for more content, StarHub has inked deals to refresh our video-on-demand offering with the latest movie releases and classical favourites from Hollywood movie majors – Sony Pictures, Universal Pictures and Paramount Pictures. With StarHub’s recent content collaborations, customers can enjoy over 20,000 hours of fresh content every month.

Enterprise Solutions for Remote Work

During this period of heightened uncertainty, StarHub is equipping customers with the solutions needed to keep their businesses operational, free-of-charge, at heavily discounted rates or with shorter commitment periods.

The support initiatives include free SmartUC Mobile softphone subscriptions, over 70% off unlimited Business Wireless Broadband for remote workplace 4G connectivity, and free one-month subscription to Smart Engagement to enable multi-channel crisis communications tools to reach a range of audiences such as staff and customers.

StarHub has a dedicated team set up to process customers’ orders expeditiously. Details on enterprise promotions are available on StarHub's website.

StarHub Rewards Partner Programme for SMEs

StarHub has launched a ‘Be our Partner’ programme to help SMEs drive higher customer visits at their stores by becoming a StarHub Rewards partner. There is zero setup cost and payment terminal integration is not needed. As a StarHub Rewards partner, SMEs can reach out to StarHub’s customers digitally with attractive offers on their products and services through My StarHub app. To receive more information, please register here.