Customers can embrace technology fearlessly, knowing their devices are comprehensively supported
Singapore, 14 November 2024 – StarHub announced the enhancement of its SmartSupport, designed to provide customers with complete care for their mobile and portable devices. From 14 November 2024, StarHub mobile customers can subscribe to SmartSupport or SmartSupport Plus, ensuring their devices are always cared for while staying connected through StarHub's 5G network, enjoying peace of mind and a worry-free digital experience wherever they are.
In today’s digital-first world, our devices are more than just tools, they are extensions of our daily lives. With StarHub’s enhanced SmartSupport, customers can enjoy their daily lives with confidence, safe in the knowledge that StarHub will be there to look after their digital devices. Whether customers are on a vacation, enjoying outdoor activities, or spending time with family, SmartSupport ensures worry-free device use. Through simple enrolment processes, convenient service requests, and paperless replacements, the program delivers unparalleled value and peace of mind.
StarHub SmartSupport’s features that meet the diverse needs of modern digital consumers include:
● Flexible Enrolment: Customers can subscribe to SmartSupport at any time, even for devices not purchased from StarHub, making it an ideal option for those who would like to care for their existing or recently purchased devices.
● 2-Hour Doorstep Delivery: Mobile phone replacements or swaps are delivered to customers' doorsteps within two hours, ensuring minimal disruption to customers’ day-to-day activities.
● Like Mobile Device: Customers can receive a Like Mobile Device, same or similar to their original if the device is no longer in your possession.
● Unlimited Device Swaps: One-for-one device exchange anytime, no matter the device's condition.
● Unlimited Device Refresh for mobile devices: This includes diagnostic checks, deep cleaning, OS refresh, front screen replacement, and a free screen protector.
● 24/7 Technical Support: Dedicated professionals are available around the clock to assist with any device-related issues.
● Security Advisor: An expert-assisted digital security service that scans, detects, and safeguards your online identity.
● Multi-Device Range: Additionally, SmartSupport Plus applies to a wide range of devices, including smartphones, wireless earbuds, wireless headphones, smartwatches, handheld gaming consoles, laptops, and tablets.
Customers can subscribe to SmartSupport at $14.26/month. Customers who choose to get SmartSupport Plus can get expanded care for up to 6 supplementary devices at only $19/month. From now till 31st December 2024, customers who sign up for SmartSupport via the StarHub App will be eligible to receive a $20 Grab e-voucher after 2 months of active subscription to SmartSupport and SmartSupport Plus Service (T&Cs apply). SmartSupport and SmartSupport Plus are available to all StarHub mobile customers, including those who have purchased devices through non-StarHub channels. Customers can easily subscribe via the StarHub App, website, or at any StarHub retail shop. For more information, please visit https://starhub.com/smartsupport.
